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"Problem solving" Blog Posts

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May 10, 2016

Your Top Tips For Giving and Receiving Feedback at Work

"We all need people who will give us feedback. That's how we improve." – Bill Gates, American business magnate. Feedback... There is something inherently awkward about the process of giving and receiving feedback. If done – and taken – in a negative vein, it can feel a lot like judging or being judged, and that never leaves us feeling […]

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May 3, 2016

#MTtalk: Preparing for the Unexpected

Life is unpredictable. During the past 10 years we've witnessed major banking institutions close down. We've seen terror attacks we never imagined would happen. Hackers have broken into the databases of big companies. While we can't prevent such things from happening, we don't want to be left thinking, "If only we'd been more prepared" when […]

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February 5, 2016

It Pays to Look After Customer-Facing Staff

I turn my back on the gray, drizzly high street and stand at the threshold of the store, blinking in the light of a thousand LED bulbs. The light bounces off the glossy white walls, and sparkles on the cases of a hundred smooth and futuristic-looking mobile phones. It also glints off the solid black […]

December 18, 2015

Are You In or Out?

Imagine you're at work, sitting with your two colleagues. It's mid-morning and the company coffee bar has opened. One colleague asks, "Fancy a coffee?" You might indeed fancy one, but experience has taught you that the invitation does not extend to you. As usual, the other agrees that a coffee would be a great idea […]

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April 27, 2015

The key to Innovation

What has Leonardo da Vinci got to do with creating an engaging marketing campaign or reducing your company's carbon footprint? Quite a lot, if you ask Rowan Gibson, author of a new book called "The 4 Lenses of Innovation: A Power Tool for Creative Thinking." Leonardo da Vinci epitomizes the idea of the Renaissance man. […]

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April 13, 2015

Do you Want to be More Innovative?

Stop and think about some of the incredible innovations we rely on today. Most of these products were invented decades ago and are now such a part of our society that we don't even think about the innovation behind them. But we'd find it hard to function without them. For instance, consider electronic communication. Before […]

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February 17, 2015

Get Lazy Colleagues to Pull Their Weight!

Have you ever found yourself in a situation where someone in your team is frequently less proactive or busy than you? Every time you look over at their computer screens, they’re surfing the web, catching up on the sports results, or sharing photos on social media. All the while, you’re frantically working on your own […]

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January 30, 2015

Team Building Exercises - That Don't Suck!

Picture the scene... I'm standing on a table in a conference room, arms wrapped around myself, eyes closed. Someone is holding me firmly by the shoulders, tipping me forward. A small group of colleagues (or, should I say, former colleagues) are gathered around me. "Now, just let yourself fall," says my captor. "Trust your team […]

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