Many years ago, when computers still had monochrome screens and could only run one program at a time, I worked in the property section of a bank. In those days, banks weren't known as being at the forefront of change. They often lagged behind when it came to changing systems and technology. My (then) husband worked […]
#MTtalk, Career Skills, Change Management, Communication, Empowerment, Problem Solving
I'm tired. Very tired... But much to my surprise, I'm also very happy. If you're turning green with envy, or puce with revulsion, at the prospect of me sharing an unfeasibly upbeat success story, don't worry. My rosy, if sleepy, glow is the result of some painful change over the last few years – and there's […]
Nowadays, the pace at which life changes seems faster than ever. Trends come and go, technology changes (almost daily), and don't even get me started on politics! Sometimes it feels as though you need to be able to predict the future just to keep up with all these new changes. You could go on your […]
Career Skills, Change Management, Decision Making, Problem Solving, Strategy
What's the key to a successful business? Why do some sink and others swim? Is it just a case of having the right product at the right time? Or is it that the company is good at managing and deflecting crises when they arise? The Greiner Curve is a simple tool that lays out the […]
Someone once asked me to create a presentation using pictures and just two words per slide. That moment would go on to influence my career in a number of surprising ways. The challenge came as part of a presentation skills course. It helped me to realize that slides are often used as a crutch for the presenter. Most people, […]
All Posts, Communication, Creativity, Problem Solving, Project Management, Uncategorized
Sometimes, it seems like group activities or sessions can suck all the life out of a team. What is it about team meetings that can turn a group of individually brilliant and creative people into a silent, uninspired ideas-vacuum? Perhaps people find team meetings too formal and structured. Maybe group dynamics, office politics, or different […]
Social media is a really useful channel for assessing customer service. People can reach out to your business with just a click of a mouse, and give instant feedback about their experience of using your products and services. But what can you do if that feedback is rude or offensive? My first office job was as a […]
Depending on how you view it, life is but a series of challenges to be overcome... How we approach and deal with these challenges determines the pattern and quality of our lives. Most of us are pretty adept at handling our challenges – the fact that the human race hasn't petered out […]
Career Skills, Change Management, Communication, Creativity, Decision Making, Problem Solving, Strategy
"We all need people who will give us feedback. That's how we improve." – Bill Gates, American business magnate. Feedback... There is something inherently awkward about the process of giving and receiving feedback. If done – and taken – in a negative vein, it can feel a lot like judging or being judged, and that never leaves us feeling […]
All Posts, Career Skills, Communication, Leadership, Problem Solving, Project Management, Team Management, Uncategorized
Imagine you're at work, sitting with your two colleagues. It's mid-morning and the company coffee bar has opened. One colleague asks, "Fancy a coffee?" You might indeed fancy one, but experience has taught you that the invitation does not extend to you. As usual, the other agrees that a coffee would be a great idea […]
All Posts, Communication, Inclusion, Problem Solving, Stress, Team Management
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