January 2, 2017
Stop the Self-Pity!
Note: “Stop the Self-Pity” was first written in January 2017, but has been updated to better reflect our experiences of the world in 2020. Life…
Posts categorised with 'Communication'
December 29, 2016
How to Run a Negotiation Like the FBI
Professional negotiators know all the tricks. Their ability to persuade using words, and sometimes silence, is akin to…
December 15, 2016
Conform or Rebel – Which Is Wiser?
Are you a conformist or a rebel? I know that “either/or” questions are grossly unfair, and there are certainly many ideal locations between these two…
December 7, 2016
Your Top Tips for Building a Positive Team
When you’re surrounded by happy, motivated team mates, the working day can pass in a blur of camaraderie. Colleagues can become friends, you enjoy coming…
November 21, 2016
Closed-Loop Feedback: Is Anyone Really Listening?
I can’t count the number of times that I’ve excitedly opened a new message on my phone, only to find yet another email…
October 27, 2016
A Simple Smile Could be Key to Your “Approachability”
First impressions can mean a lot. In fact, in business, your “approachability” can mean everything. But being able to make that all-important first impression can be more…
October 20, 2016
Feedback: 11 Steps to Success
The world of politics attracts regular media attention but, in recent months, the spotlight has been focused more…
September 16, 2016
Unbending Oak or Flexible Reed?
Has anyone ever accused you of being controlling? Or maybe, the opposite… Do people see you as the laid back, flexible, easygoing manager…
September 6, 2016
Empowerment vs Entitlement – #MTtalk Roundup
Imagine this scenario: You’re watching a medal ceremony during the Olympic Games. The gold medalist won with a clear margin, but the silver medalist kicks…
September 2, 2016
The Day I Learned to Think in Pictures
Someone once asked me to create a presentation using pictures and just two words per slide. That moment would go on to influence my career in a number…
August 26, 2016
Rude Customers: the Cyber Experience
Social media is a really useful channel for assessing customer service. People can reach out to your business with just a click of a mouse, and…
August 19, 2016
Building and Sharing Expert Knowledge
There’s little doubt that the more expert knowledge a colleague demonstrates, the more respect he or she receives. Someone with an…