Managing unskilled workers requires a unique approach.
Have you ever had to manage people who only needed basic skills to do their jobs? If so, you'll know that it can be a challenge to manage them effectively.
For instance, how do you motivate people who won't have the opportunity to take on interesting tasks and projects? And how can you keep people happy if they're doing repetitive or unchallenging work?
This group needs a subtly different management approach from that used with skilled knowledge workers, and it's essential to get your approach right, so that you can build a loyal, motivated, happy workforce.
In this article, we'll examine the challenges that come with managing unskilled workers, and we'll discuss strategies for working with them effectively.
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World Literacy Foundation (2012) 'The Economic & Social Cost of Illiteracy,' January 2012. (Available here.).