Stay calm when dealing with difficult people.
Imagine this scenario: You're heading into work, and you're anxious about walking in the door. It's not because you don't love your job. It's because of Phil. He constantly provokes and angers you, and you're not sure you can keep coping with the stress caused by his behavior.
Last week, he seemed to enjoy making you look bad in front of your boss. Yesterday, he was rude to you in front of your co-workers, and you didn't know what to say back. And today? You can't even guess what he's planning, but it's sure to make you miserable.
Do you have to deal with 'difficult' people at work? Do they create stress, cause negative emotions – and take up your valuable time? It's easy to feel you have no control over the situation. You may think you just have to put up with people who behave like that.
Life is far too short to accept being miserable, however. If you're faced with a difficult or rude person on a regular basis, then you must address the situation. This article will equip you with the strategies and techniques to do just that.
"When I started using Mind Tools, I was not in a supervisory position. Now I am. Along with that came a 12% increase in salary." – Pat Degan, Houston, USA
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