Making amends means putting things right, as well as apologizing.
"There are few, very few, that will own themselves in a mistake."
– Jonathan Swift, political essayist.
Everyone makes mistakes. Saying something thoughtless, breaking a promise, or making a poor judgment – these are just some of the errors that we can make in the workplace.
Few people know how to make amends for a mistake, however, even though the consequences of this can be serious. If you don't make amends for wrong actions, your relationships, along with your reputation, may be seriously damaged.
In this article, we'll look at how you can own up to a mistake, and how you can do your best to right the wrong.
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Van Oyen Witvliet, C., Ludwig, T.E. and Vander Laan, K. (2001) 'Granting Forgiveness or Harboring Grudges: Implications for Emotion, Physiology, and Health.' Psychological Science. vol. 12 no. 2. (Available here.) [Accessed 5 December 2012.]
Allan, A. and McKillop, D. (2010) 'The Health Implications of Apologizing after an Adverse Event.' International Journal for Quality in Health Care. Volume 22, Number 2. (Available here.) [Accessed 5 December 2012.]