Messages must be consistent.
Imagine a world where everyone is in sales. Well, the fact is, everyone is in sales, in some fashion. It's not just the salesman at the car lot or computer reseller who qualifies: Maybe you are trying to sell your spouse your ideas for the next holiday; Maybe you're pitching a new project to your boss; Maybe you are headhunting someone to join your firm. It's all selling, and, whatever your offer (product, idea, project or job) it's important to have a really strong value proposition.
A value proposition is a short statement that clearly communicates the benefits that your potential client gets by using your product, service or idea. It "boils down" all the complexity of your sales pitch into something that your client can easily grasp and remember.
It needs to be very specific: Simply describing the features or capabilities of your offer is not enough. Your value proposition must focus closely on what your customer really wants and values. Your customer wants to solve problems, to improve on existing solutions, to have a better life, build a better business or do more, better, faster. and so on.
Creating a value proposition is a useful marketing technique that had wider application than product marketing. Whatever you are 'selling' and to whom, a value proposition is useful, if not essential, tool. Whether your 'customers' are external customers, employees, co-workers or even your family, the idea is to help them see the specific value your offer brings to them. And by doing so, you will grab their attention in such a way that they know: "Yes, that's right for me".
"Why should I buy this specific product or idea?" asks your customer: And your value proposition must answer this, in a compelling way. In creating a good value proposition, the trick is to know your product or idea well, know how it compares with those of your competitors and, very importantly, put yourself in your customer's shoes to find the answers.
Your value proposition can be created step-by-step, by answering a series of questions. Once you answer these, you have the ingredients to create a value proposition that answers your customer's question: "Why should I buy this specific product or idea?"
Thinking from the perspective of your customer, ask the following:
Tip: If you don't know, ask!
It's easy to try to second guess what your customers want. And very easy to get it wrong.
From your customer view point:
Keep on thinking from the perspective of your customer, and ask:
The final step is to pull it all together and answer, in 2 or 3 sentence: "Why should I buy this specific product or idea?"
Try writing from the customer viewpoint by completing the following, (and don't forget to include the numbers and percentages that matter!):
Now, turn around your customers 'answer' from step 4 into a value proposition statement.
Here's a simple example. Let's say that you sell lawn mowers, and your customer is someone with a large back yard.
Your customer is a businessman with quite a large house, who likes the "meditative feeling" of cutting his own lawn, but gets bored by the job when it takes too long.
He's looking for a good quality of cut, for the job to be done quickly and enjoyably.
The product is a ride-on mower with a 25 horsepower (powerful) engine and 45 inch (wide) cutting blades.
The mower goes faster and cuts wider than the competition.
"Our mower cuts your grass in 50% of the time of 'big brand' mowers in its class. And it leaves the lawn looking beautiful too!"
If you haven't already looked at our USP Analysis article, do so now – it will show you how, with a little research, you can identify how your product or service is unique. It's also worth understanding the various strategic positioning options that will underpin your value statement: our article on Porter's Generic Strategies explains these.
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